Care Management Navigator 1-Chinese speaking required

Care Management Navigator 1-Chinese speaking required (full-time) in the New York, NY area.

Employer type: Home health, hospice, health plans.

What the work involves:

• Assists in monitoring member satisfaction through phone calls to verify service, answering questions and providing information. Documents member service issues, identifies trends and recommends potential solutions.
• Places orders or referrals for services and follows up to ensure services are scheduled and provided. Processes and monitors invoices for payment.
• Serves as a resource for MLTC Care Coordinators and other staff in the resolution of member-related issues.
• Establishes effective customer-focused working relationships with members, physicians and providers of long-term care services.
• Audits system-generated reports, reconciles data, and distributes reports to management for review.
• Participates in interdisciplinary team meetings and provides input on customer service related activities.

Apply here and our team will look at your background and introduce you to the employer directly. There is no cost to you, and we will tell you who the employer is before anything goes forward.