Acute Dialysis Services Program Manager - RN

Acute Dialysis Services Program Manager - RN (full-time) in the Boston, MA area.

Employer type: Dialysis.

What the work involves:

• Ensures proper staffing and operations at all contracted facilities. Ensure efficient staff/ patient scheduling and efficient staffing utilization following company policy while maintaining a safe environment.
• Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
• Interacts with internal departments and external customers; particularly in problem resolution and acting as the industry expert on behalf of the customer.
• Ensures compliance with hospital regulations and participates in surveys conducted by TJC, CMS, OSHA and other agencies.
• Ensures a proper orientation and training program for all clinical and technical staff. Ensures that continuing in-services are provided to all clinical and technical staff. Maintain documentation of all training.

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